Your Privacy Matters to TojayBet

TojayBet Privacy Policy – How We Protect Your Personal Data

At TojayBet, your privacy is something we take seriously. This Privacy Policy explains exactly what personal information we collect from Pakistani players, why we collect it, how we use it, who we share it with and what rights you have over your own data. Plain language, no jargon.

Last Updated: 1 January 2025 Approx. 12 min read
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Six Privacy Promises TojayBet Makes to Every Player

Before you read the full policy, here are the six core privacy commitments that guide everything TojayBet does with your personal data.

We Never Sell Your Data

TojayBet does not and will never sell, rent or trade your personal information to third parties for marketing purposes. Your data belongs to you — we only share it where legally required or where it's genuinely necessary to run our platform for your benefit.

256-bit SSL Encryption

Every single piece of data transmitted between your device and TojayBet's servers is protected by industry-standard 256-bit SSL encryption — the same standard used by Pakistan's major commercial banks. Your login, your financial details, your game history: all encrypted end-to-end.

You Control Your Data

TojayBet players have the right to access, correct and request deletion of their personal data at any time. Submit a request to our support team and we will respond within 30 days. Your data, your rights — no questions asked, no unnecessary delays.

Minimal Data Collection

TojayBet only collects personal data that is genuinely necessary to operate the platform, verify your identity, process your payments and comply with our legal obligations. We don't collect data just because we can — every data point has a specific, legitimate purpose.

Secure Data Storage

Player data is stored in encrypted, access-controlled servers. TojayBet enforces strict internal access controls — only authorised personnel can access personal player data, and only to perform specific, legitimate business functions. All access is logged and regularly audited.

Breach Notification

In the unlikely event of a data security breach that affects your personal information, TojayBet will notify you promptly — within 72 hours of becoming aware of the breach — and explain clearly what happened, what data may have been affected and what steps we are taking to resolve it.

1. Who We Are

TojayBet ("TojayBet", "we", "us", "our") is the operator of the online gaming platform available at tojaybet.click and all associated sub-domains and mobile applications. TojayBet is the data controller in respect of all personal information collected from players and visitors to our platform.

This Privacy Policy applies to all personal data collected by TojayBet through its website, mobile platform, customer support channels and any other touchpoint through which you interact with TojayBet. It applies to registered players, prospective players who have begun the registration process and visitors who browse TojayBet's platform without registering.

This Privacy Policy should be read alongside TojayBet's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

If you have any questions about this Privacy Policy or how TojayBet handles your personal data, contact us at support@tojaybet.click. We aim to respond to all privacy enquiries within 48 hours.

2. Personal Data We Collect

TojayBet collects personal data through several channels: directly from you when you register or use our platform, automatically through your use of our platform, and from third parties such as payment processors during the course of providing our services. The categories of data we collect are described below.

Category Examples How Collected
Identity Data Full legal name, date of birth, CNIC number, gender Account registration, KYC verification
Contact Data Pakistani mobile number, email address, city/province Account registration, profile updates
Financial Data Payment method identifiers (Easypaisa/JazzCash account numbers, last 4 digits of card), transaction history Deposit and withdrawal processing
Gaming Data Game history, bets placed, wins and losses, session durations, bonus usage Automatic — generated by platform use
Technical Data IP address, device type, browser type and version, operating system, screen resolution Automatic — collected via cookies and server logs
Usage Data Pages visited, features used, click patterns, time on site, referral source Automatic — collected via analytics tools
Communication Data Support chat transcripts, emails sent to TojayBet, survey responses When you contact TojayBet support

TojayBet does not collect any special category data (such as racial or ethnic origin, religious beliefs, health data or biometric data) as part of its standard registration or operational processes. If any special category data is provided voluntarily by a player — for example, in the context of a responsible gaming self-exclusion request — it will be handled with the highest level of care and used only for the specific purpose for which it was provided.

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3. How TojayBet Uses Your Personal Data

TojayBet uses the personal data we collect for the following purposes. We only use your data for purposes that have a clear, legitimate basis and that you would reasonably expect:

  • Account creation and management: To set up, verify and maintain your TojayBet account, including processing your registration, verifying your identity and age, and managing your account settings.
  • Payment processing: To process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. We share only the minimum necessary data with payment processors to complete each transaction.
  • Delivering gaming services: To provide access to TojayBet's games, record game outcomes, calculate winnings, credit prizes to your account and maintain a complete and accurate record of your gaming activity.
  • Regulatory compliance: To comply with anti-money laundering (AML), counter-terrorism financing (CTF) and know-your-customer (KYC) obligations. TojayBet is required to maintain player identity records and transaction histories.
  • Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, account abuse, bonus abuse and any other activity that violates TojayBet's Terms and Conditions or applicable law.
  • Customer support: To respond to your support enquiries, resolve complaints and provide account assistance. Support communications are retained for quality assurance and training purposes.
  • Responsible gaming: To monitor your gaming patterns and flag potential problem gambling indicators. TojayBet uses gaming data to proactively support player wellbeing, including sending responsible gaming messages and applying tools where appropriate.
  • Platform improvement: To analyse aggregate, anonymised usage data to identify areas where the TojayBet platform can be improved, which features players use most, and how to optimise the overall experience.
  • Marketing communications: To send you information about TojayBet promotions, bonuses and new games — but only where you have given your explicit consent to receive such communications. You can opt out at any time.

4. Legal Basis for Processing

TojayBet processes your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

  • Contractual necessity: Processing required to perform the contract between you and TojayBet (i.e., to provide you with gaming services, process payments and manage your account).
  • Legal obligation: Processing required to comply with TojayBet's legal obligations, including AML/KYC regulations and responses to lawful requests from law enforcement or regulatory bodies.
  • Legitimate interests: Processing for fraud prevention, platform security, analytics and internal reporting, where our legitimate interests in doing so are not overridden by your privacy rights.
  • Consent: Processing for marketing communications and non-essential cookies, which we only conduct with your explicit, freely given consent. You may withdraw this consent at any time without affecting the legality of prior processing.

5. Who We Share Your Data With

TojayBet does not sell, rent or trade your personal data. We share your personal information only with the categories of third parties listed below, and only to the extent strictly necessary for the purposes described in this Privacy Policy:

  • Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and Visa/Mastercard acquiring banks receive the minimum identity and financial data necessary to process your transactions securely.
  • Identity verification providers: KYC/AML service providers who assist TojayBet in verifying player identity documents and screening against sanctions and politically exposed persons (PEP) lists.
  • Game providers: Third-party game studios whose titles are hosted on TojayBet receive session data necessary to deliver and record game outcomes. These providers are contractually bound to process data only as directed by TojayBet.
  • Customer support platforms: Providers of the technical infrastructure used to deliver TojayBet's customer support — including chat and email platforms. These providers act as data processors under TojayBet's instruction.
  • Analytics providers: Anonymised, aggregated usage data is shared with analytics tools to help TojayBet understand platform performance. These providers do not receive personally identifiable information.
  • Law enforcement and regulators: TojayBet will disclose personal data to law enforcement agencies, regulatory bodies or courts where required to do so by law, or where disclosure is necessary to protect the rights, safety or property of TojayBet or third parties.

All third parties with whom TojayBet shares personal data are required to handle that data in accordance with applicable privacy law and TojayBet's data processing requirements, as set out in binding contractual agreements.

6. Cookies and Tracking Technologies

TojayBet's platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences and to analyse how players use our site. Below is a summary of the cookie types we use:

Cookie preferences above are for illustration. Manage your actual cookie settings via your browser.

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7. How Long We Keep Your Data

TojayBet retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. Our standard retention periods are as follows:

  • Account data (identity, contact): Retained for the duration of your account and for a minimum of 5 years following account closure, in compliance with AML/KYC regulatory requirements.
  • Financial transaction records: Retained for a minimum of 7 years from the date of each transaction, in line with standard financial record-keeping obligations.
  • Gaming activity records: Retained for 5 years from the date of each gaming session or bet.
  • Customer support communications: Retained for 3 years from the date of the last communication, for quality assurance and dispute resolution purposes.
  • Marketing consent records: Retained for 3 years from the date consent was given or withdrawn, to demonstrate compliance.
  • Technical and usage data: Anonymised within 13 months of collection. Aggregated analytics data may be retained indefinitely.

When personal data is no longer required for any legitimate purpose, TojayBet will securely delete or anonymise it in accordance with our data destruction procedures.

8. Data Security

TojayBet implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include:

  • 256-bit SSL/TLS encryption on all data in transit between your device and TojayBet's servers.
  • Encryption at rest for stored personal and financial data, using industry-standard encryption algorithms.
  • Role-based access control (RBAC) ensuring that TojayBet staff can only access the specific data required for their authorised job functions.
  • Multi-factor authentication required for all TojayBet staff accessing systems containing personal player data.
  • Regular penetration testing and security audits conducted by independent third-party security specialists.
  • 24/7 security monitoring with automated alerting for anomalous activity or suspected intrusion attempts.
  • Segregated player funds held in accounts separate from TojayBet's operational accounts, ensuring your balance is protected even in the event of TojayBet's insolvency.

Despite these measures, no system connected to the internet can be guaranteed to be 100% secure. TojayBet will notify affected players promptly if a breach occurs that is likely to result in a risk to their rights or freedoms.

9. Your Data Rights

As a TojayBet player, you have the following rights in respect of your personal data. To exercise any of these rights, contact TojayBet support at support@tojaybet.click. We will respond within 30 days of receiving your request.

1
Right of Access

You have the right to request a copy of all personal data TojayBet holds about you. We will provide this in a clear, readable format free of charge.

2
Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data TojayBet holds about you. Some corrections can be made directly in your account settings.

3
Right to Erasure

You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to TojayBet's legal retention obligations.

4
Right to Restrict Processing

You have the right to ask TojayBet to temporarily restrict processing of your data while a dispute about accuracy or lawfulness is being resolved.

5
Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another controller where this is technically feasible.

6
Right to Object

You have the right to object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.

10. Children's Privacy

TojayBet's platform is strictly for adults aged 18 and over. TojayBet does not knowingly collect, store or process personal data relating to individuals under the age of 18.

If TojayBet discovers or is notified that a player is under 18, the account will be immediately suspended, any remaining balance will be returned (less any winnings derived from the account), and all personal data associated with the account will be deleted as quickly as possible, subject to any regulatory retention requirements.

If you are a parent or guardian and believe that your child may have accessed TojayBet's platform, please contact us immediately at support@tojaybet.click so that we can investigate and take appropriate action without delay.

11. Marketing Communications

TojayBet will only send you marketing communications — including promotional offers, bonus announcements and new game alerts — where you have provided your explicit consent to receive such communications during the registration process or at a later stage.

You can opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in any marketing email from TojayBet.
  • Updating your communication preferences in your TojayBet account settings.
  • Contacting TojayBet support at support@tojaybet.click with an opt-out request.

Please note that opting out of marketing communications does not affect TojayBet's ability to send you transactional and account-related communications, such as deposit confirmations, withdrawal notifications, verification requests and security alerts. These communications are necessary to operate your account and cannot be disabled.

12. Third-Party Links

TojayBet's platform may contain links to third-party websites or services in limited contexts. TojayBet is not responsible for the privacy practices or content of any third-party website, and this Privacy Policy applies only to TojayBet's own platform and services.

If you follow a link to a third-party website, TojayBet recommends that you read the privacy policy of that website before providing any personal information. TojayBet cannot control how third-party websites use your data once you have navigated away from tojaybet.click.

13. Changes to This Privacy Policy

TojayBet reserves the right to update or revise this Privacy Policy at any time. We will notify registered players of any material changes by sending an email to the address associated with your TojayBet account and by displaying a prominent notice on the platform prior to the changes taking effect. The date of the most recent update is always displayed at the top of this page.

If you continue to use TojayBet's platform after any Privacy Policy update, you are deemed to have accepted the revised policy. If you do not agree with any changes, you should stop using the platform and contact TojayBet support to request account closure and data deletion where applicable.

We encourage you to review this Privacy Policy periodically. Keeping yourself informed about how TojayBet handles your data is the best way to exercise your privacy rights effectively.

14. Contact Us About Privacy

If you have any questions, concerns or complaints about this Privacy Policy, or about how TojayBet processes your personal data, please contact us:

Email
support@tojaybet.click
Subject Line
Privacy Request
Response Time
Within 30 days

TojayBet takes privacy complaints seriously. We will acknowledge your request within 48 hours and aim to resolve all privacy queries within 30 days. Complex requests may require additional time, in which case we will keep you informed of progress throughout.

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Your Privacy Is Protected — Play on TojayBet with Confidence

Now you know exactly how TojayBet handles your personal data, you can play with complete confidence. Your information is encrypted, secure and never sold to anyone. Register today and join over 2.4 million Pakistani players on Pakistan's most trusted gaming platform.

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